REFUNDS

1. All refund requests must be made within 7 days. 
2. The refund request begins from the date that you receive the product at your location.
3. If you exceed the policy period, unfortunately we cannot offer you a refund or exchange.
4. We only replace items if they are defective or damaged.
5. Send us clear picture highlighting the issue in the product.
6. Product must be unused, and in the same condition that you received it.

Contact support@whhola.com for refund requests! We respond within 24-48 hours.

MY ITEM ARRIVED DAMAGED

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

1. Your order number.
2. A picture of the damaged product.
3. Once received, we’ll be happy to send out another free of charge.

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, then cancellation is not possible. All you need to do is send us an email with the subject line “CANCEL”.